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Customer Support

As we aspire to be a globally recognized software solutions provider in the ICT industry, we can’t overlook the importance of customer support services. Above Infranet has been in the software solutions industry enough to know the value of efficient customer support.

Our customer support services include a series of customer-related activities whose aim is to ensure that you get the satisfaction you need when using our software products/solutions. Our strengths in the knowledge and experience gained through years of providing ICT solutions that meet our clients’ expectations.

Under customer support we ensure that as our prospective client, you get the right information to help you in planning, acquisition, installation, staff training, troubleshooting and maintenance.

Planning: Our customer support team will assist you to plan for the right solutions and software that will help you in achieving your organizational goals. We will tell you what is right for you, how much it will cost and how you can maximize its use to increase your profit margins. You also have a chance to customize your solutions or software to fit the unique operations of your enterprise.

Acquisition: We have software and other office communication solution which you can acquire and use in any given industry. We will assist you to get the right solution that will cover scope of you operations for purposes of efficiency and effective delivery of services to your clients. That you will save time and money, and end up with the right solution for you problems.

Installation: Our solutions are installed by trained experts who have year of experience in software and other solutions. Our installation services are cost-effective, meaning you don’t have to spend a lot of money hiring technical experts from elsewhere to fix your newly acquired office solutions.

Staff Training: New office solutions can only be effective if your staff are trained and fully equipped with the right skills for using them. We have a staff training packages that not only acts as an orientation to the new technologies, but also arms the staff with the much needed knowledge on how to effectively use the software and services to streamline the enterprise’s operations.

Troubleshooting/Maintenance: We offer lucrative troubleshooting and maintenance packages which you could take advantage of to bring down the overall cost of running your business. We understand that business solutions and office communication can break down and bring losses to your business. This is why our troubleshooting and regular maintenance services are important for the smooth running of your operations.

Social Media Support

You can always find us on leading social media platforms where you can post your queires, suggestions and inquiries and we get back to you as soon as possible. The social media platforms where we can be found on include:

  • Twitter
  • Facebook
  • Google Plus
  • LinkedIn
  • YouTube

Our aim is to ensure that our customers get the relevant information before, during and after purchasing our software and other communication solutions. We intend to meet each client’s expectations as we strive to create a long-term relationship for better and improved service delivery. We deal with complaints fairly and promptly, follow up on queries and inquiries and offer relevant information all because your satisfaction is our goal.


 

FORMS

RMA AUTHORIZATION FORM – Download(doc)