Importance of PABX in Business Communication

Importance of PABX in Business Communication

Any type of business, whether big or small, requires a fast and efficient communication system to be able to function well. Communication is a vital key in all business operations such as sales, planning, decision making, coordination, and many others. This is where the PABX system comes in, with it, efficient and reliable communication is a reality.

The Public Automatic Branch eXchange (PABX) system is a standard telecom and network equipment in many businesses. It makes business communication easier through automatic call routing, an automated attendant, conferencing, and more useful features. It provides a means for rapid and reliable communication between different departments and branches. Collaboration, call and video conferences, on-the-go meetings, and communication with travelling colleagues is easier than ever with the PABX system. It also allows inbound calls to be directed to the proper department for handling such as sales or marketing. Outgoing business calls are also improved due to features that allow multiple calls to originate from a single telephone trunk line; this decreases the cost by a large amount.

The Automated system is much better than a human operated system since errors rarely happen. Most functions are automated and easily to set up. Some of the useful functions of the system are:

  • Call diverting and priority queuing
  • Voice mail recording and broadcasting
  • Call privilege settings
  • Call and video conferencing
  • Mobile and remote branch connectivity
  • Easy, user-friendly management interface

The three main types of PABX systems are hosted, on-site, and IP PBX. Each one has its own unique advantages to offer businesses.

The Hosted system is operated and situated in the telephone service provider premises. This is best for businesses that don’t require advanced features and have a limited budget due to the cheaper overhead and maintenance costs.

An on-site system, as the name suggests, is situated in the company premises. This is best suited for businesses requiring advanced calling features and have a larger communication budget. This also requires a larger space dedicated for equipment storage.

The IP PBX system is the most advanced infrastructure. The telecom equipment is integrated with networking devices and is situated in the premises. This is best suited for businesses that involve large amounts of call traffic and require customizable advanced features.The VoIP technology decreases the cost of calls by a significant amount.

Communication is the key to a successful business. The PABX system effectively manages all business communication elements to ensure an efficient and timely exchange of information required for optimal growth and profit.

Neil Rule

Neil Rule

Technical Director at Above Infranet Soltions Inc.
An IT systems integration consultant and network infrastructure adviser in the Philippines.
Neil Rule
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