Above Infranet : PABX in the Philippines
Above Infranet Solutions Inc., a Philippine systems integrator company, provides PABX installation services for businesses requiring fast and easy communication operations. Private Branch exchange (PBX) is a system of interconnecting telephone lines through a switch board and an operator. With it, it is possible to connect different callers anytime leading to a very flexible communication system. However, the need for an operator is the limiting factor for PBX. This is due to possibilities of human error and exhaustion for the operator, especially during the peak hours of the day.
To solve this issue, the Private Automated Branch Exchange (PABX) system was developed. PABX replaces the manual operator with an automated computer system. The computer automatically directs incoming calls depending on the keys or numbers dialed by the caller. An interactive automated attendant greets incoming callers and gives them options to select which department or division they want to be connected to. Aside from this, the system also has multiple features that a manual operator doesn’t have such as:
- Call logging and cost calculation
- Call Queuing and diverting
- Directory system
- Voice mail recording and emergency broadcasting
- Conference calling
- Instant Messaging
- Wake up calls and alerts
The system has many more features to offer depending on the specific device used. A PABX telephone terminal further enhances these features by adding special programmable keys and a digital user interface. Above Infranet is partnered with NEC and Avaya, innovative telecom manufacturers, to provide the best systems to its clients. NEC’s SL1000 series is imbued with all the best features a PABX system can have. These features include call budget management and privileges services. Add-on functionality and software integration is also available to provide a better call management experience.
The key for a successful business is a rapid, effective and efficient telecommunication system. Thus, with these devices and services, optimal business growth and profit can be a reality.
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