The server supports integrated application options and third party applications suchas Healthcare Applications, P2P IP Trunking, OpenApplication Interface, Common Channel Interoffice Signaling, Fusion CallControl Signaling , Automatic Call Distribution , Integrated Services Digital Network , QSIG, Hospitality, and SMDR.
OPEN APPLICATION INTERFACE (OAI)
Limitless possibilities of computer and communication capabilities is unleashed by the OAI. The server operations are controlled by a built-in processor which brings about functionality.
Standard programming instructions are easily translated into recognizable command to the server processor because of the OAI’s library of programs. This allows custom applications for the server to be written on any PC.
MESSAGE CENTRE INTERFACE (MCI)
The circulation on accurate information and responsive action to communications is a vital component to any business. The voice messaging service provides these vital components.
Major Features Include:
Message Waiting Indication
This alerts the subscriber when a new message is received via an alert light, dial tone stutter, or an active display.
Call Forwarding and voice mail
Callers are able to leave messages for subscribers who are not available at the moment. Messages are automatically left in the subscriber’s voicemail.
Easy Message Access
Message retrieval from the voicemail is fast and easy since a personal ID number is not required. However, a security code can be set, to avoid unauthorized message playback.
STATION MESSAGE DETAIL RECORD (SMDR)
The SMDR allows the recording of detailed call information for all terminals over the system connected trunks on a per call basis.
The information includes:
Trunk route number
Time to answer
Calling station number
Call start time
The SR-MGC has the capability to store SMDR records in case of a LAN or WAN failure in which the host server is offline. Once the connection is restore, the SMDR record are automatically stored on the server.
CONTACT CENTRE SOLUTIONS
Automatic Call Distribution (ACD)
The optional ACD functionality is crucial to call centers. ACD efficiently allocates calls to the available agents in the order of arrival and importance. Queuing can be applied to both agents and callers to ensure maximum efficiency and distribution of workload.
Ringing time in between on-call announcements during a call is customizable by the ACD. The ACD also allows overflow wherein the call can be queued in two points, the standard queue and the overflow queue.
A call waiting lamp is available to be able to inform the agents of the number of calls waiting. The call waiting lamp is customizable as to the number of calls needed before it lights.
Off: there are no calls in queue
Illuminated: calls are in queue
Flashing: a pre-programmed threshold has been exceeded
An emergency key is also available if the agent has received difficult calls. A request for assistance and an emergency recorded is simultaneously activated. The supervisor has the ability to assist agents using a monitor and record function.
The server includes a unique advanced hospitality-orient software designed to address the needs of the hospitality industry by efficiently utilizing a guest or room management system.
Some of the time and cost saving features in the Hotel System software include:
This provides language services to guests as well as the ability to inform the hotel personnel of the guest’s language via a console.
Property Management System (PMS)
The server has been design to optimally integrate with an adjunct PropertyManagement System (PMS) which allows the control of many office functions crucial to a Hotel System.
Connecting Room Service
Message Waiting Control
Guest Information Displays
Directory Assistance Service (DAS)
Direct Data Entry
The server and the PMSprovides a Direct Data Entry feature that allows the development of custom applications. Selected guest stations allow the dialing of an access code and up to 32 digits which are then sent to the PMS for maintenance, inventory control, and other applications.
Station Message Detail Record (SMDR) and Class of Service
Hotel staff are able to assign calling privileges to staff members and guests via the class of service feature. The SMDR feature is accomplished by passing real time information data stream from the server to an adjunct call accounting package. This effectively generates call records and costs for guests and staff.
Emergency Call, Off Hook Alarm and Alert Services
In the event of an emergency, these features provide hotel staff, guests and property with added security.
An Off Hook Alarm will connect an inadvertently off hook station to a preselecteddisplay telephone or Attendant Console so that appropriate action can be taken by security personnel.
A selected administration display station will be able to maintain aconnection even if the calling station hangs up via Emergency Calling.
Alert Servicesare available through the Attendant Consoleand special administration stations. This allowsthe relay of emergency instructions to guests and administration stations from announcement trunks.
Q-SIG allows the server to connect other manufacturer systems and PBX’s. This is done by utilizing Layer 3 protocol as the signaling to support circuit mode bearer services.
A 2 Mbps digital interface is the physical interface.